Life, woven together

Delete your Loom account and data

You can request deletion here, even if you have already uninstalled Loom.

What to include

Tell us that you want your Loom account and associated data deleted. If you cannot access your account email, tell us how to reach you so we can arrange verification. Never send passwords, signing keys or authentication tokens. If you own a shared household, identify it so we can discuss ownership transfer.

What happens next

1. We verify that the request comes from the account holder.
2. We explain any required ownership transfer and any shared records that must be retained.
3. We remove credentials, identifying profile information, device tokens, personal notification preferences and article-read state, and remove households used only by you where appropriate.
4. We confirm completion, normally within 30 days of verification, or explain a lawful extension.

Some shared records may remain in pseudonymized form where a documented legal obligation or other lawful exception requires retention. Backups and security logs follow provider retention periods. We explain relevant exceptions in our response. You can request deletion or correction of specific personal information without deleting your entire account.

Analytics and your device

Turn off Optional usage analytics in the Android app's Settings to stop future collection and reset its local analytics identifier. Contact us about historic analytics data requests; we do not link analytics events to your Loom account. Uninstalling alone does not submit an account deletion request.

Contact

Loom is provided by its independent developer. Contact: eytherdeveloper@gmail.com. See the Privacy Policy for the complete data-handling explanation.